Love the topic of customer service. Here are three concepts CTLers can use in their office to LIVE customer service:
1. Greet every person who walks through the door warmly, enthusiastically, and uniquely - even the mailman. Make every visitor feel welcome, offering a comment or complement. The same goes for when they leave - the last impression is as important as the first. Wish everyone good luck in their job search, a safe trip home, a wonderful evening... make your office a place where customers want to come, a place where they feel welcomed.
2. Be professional in all you do. Nothing is worse than the cashier who gabs w/the bagger about her personal life, or talks on her phone, or is dressed inappropriately, doesn't make eye contact - you know the one! I worked as a waitress years ago at a lovely restaurant in downtown Hartford. When I was hired, the owner said, "I have two rules. Rule 1, never walk to your car alone after your shift. Rule 2, always be a professional". If you think about it, that covers everything from gum chewing, dress, personal calls, punctuality - it all adds up to the level of customer service given.
3. When with a customer they are the only person on earth. Nothing else matters. They must have your undivided attention. You know how as parents we're to spend 'quality time' with our kids - same theory here. The VIP must be the most important thing, the only thing, on your plate at the time.
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